Thanks for shopping with Orange County Snowboards.
If you are not entirely satisfied with you purchase, we’re here to help.
Customer Service: (845) 294- 7433
Standard Return Policy:
Any product purchased from Orange County Snowboards has a 30 day money back guarantee. To be eligible for returns, the item must be unused unworn and in same condition as you received it. The item must be in original packing, with tags attached. You need to have receipt or proof of purchase.
If purchased with credit card or gift card, the original card at time of purchase will need to be used, in order to complete refund, or in house- credit or exchange.
Please fill out our Return’s-Exchanges Form and send with item(s) to be returned or exchanged.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return or exchange is approved we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If an item that you ordered is temporarily out of stock, it will be back ordered.
Backordered items will be shipped as soon as they become available. Items on backorder will not be charged to your account until they are shipped.
If you have any questions or concerns in regards to your order or returns, contact us at:
Phone: (845) 294-7433 or Facebook: OCSnowboards or Email: Returns@ocsnowboards.com